FOR USERS

The Aiera platform protects your organization’s confidential information with the most secure and resilient protection protocols

At Aiera, the protection of highly confidential data is top-of-mind, so we can give the most heavily regulated firms peace-of-mind.

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Your data is protected with end-to-end encryption - in transit and at rest

• End user communication to Aiera’s servers is done via HTTPS secure web protocol and behind a user-authenticated login process
• Client content is automatically encrypted using Advanced Encryption Standard (AES) 256, a secure symmetric-key encryption standard, using 256-bit encryption keys
• Database and system drives that store user data are directly encrypted

Aiera is partnered with Amazon/AWS for industry-leading cloud security

• Amazon Web Services offers the most secure and hardened infrastructure as the leading data center provider 
• Amazon Web Services’ state-of-the-art electronic surveillance and multi-factor access control systems add another layer of protection for users’ data
• Amazon’s data centers are staffed 24/7 by trained security technicians, subject to strict background checks, and access is authorized strictly on a privileged basis
• Access to servers is protected by multi-factor authentication protocols, and user access control is managed by Identity Access Management tools, via secure communication sessions over SSL/TLS

Aiera serves clients in some of the most heavily regulated industries; the protection of your confidential information is of utmost importance.

FOR COMPLIANCE & INFORMATION SECURITY PROFESSIONALS

Aiera’s procedures & protocols comply with global security standards

• Aiera has a daily backup policy, guaranteeing that data can be restored if lost
• Aiera ensures preparedness and continuous protection in case of unforeseen events as part of our emergency protocol
• We are constantly evaluating and managing information technology risk
• Finally, Aiera’s strict training on information security procedures greatly diminishes risk

The Aiera network is secured with firewalls and encryption

• Firewall ingress and egress ports are restricted to the minimum ports necessary.
• Subsystems are further isolated to Virtual Private Clouds without Internet access, which limits access to only specific servers within the firewall

Aiera uses the most up-to-date secure development processes

• All third-party libraries are monitored for vulnerabilities and patched promptly
• All commits into our source code version control system are cryptographically signed as an additional mechanism to verify developer identity beyond the required password and MFA token
• All code changes are reviewed by multiple developers with an intention to sniff out potential security concerns

Aiera delivers the strictest confidentiality and encryption for personal calls and internal meetings/transcripts

• Confidential call information is stored encrypted at-rest and in-transit
• Controls are in-place to ensure that no one can directly access confidential custom call data without first going through the sanctioned temporary access-grant elevation process
• Monitors are in-place to alert Aiera’s development team immediately as soon as anyone accesses confidential data

Frequent tests and audits maintain Aiera’s security standards

• The Aiera system is constantly monitored, logging any access in or out to detect anomalies
• Web service uptime at the server level is continuously monitored for any unexpected incidents or high usage suggestive of denial of service attacks