A 360-Degree Approach to Data Security

Your data is protected end-to-end, your internal operations are more secure, and your firm is operating at the highest level of global compliance standards - with Aiera.


The Aiera platform protects your organization’s confidential information with the most secure and resilient protection protocols

At Aiera, the protection of highly confidential data is top-of-mind, so we can give the most heavily regulated firms peace-of-mind.

Your data is protected with end-to-end encryption - in transit and at rest

  • End user communication to Aiera’s servers is done via HTTPS secure web protocol and behind a user-authenticated login process
  • Client content is automatically encrypted using Advanced Encryption Standard (AES) 256, a secure symmetric-key encryption standard, using 256-bit encryption keys
  • Database and system drives that store user data are directly encrypted


Aiera is partnered with Amazon/AWS for industry-leading cloud security

  • Amazon Web Services offers the most secure and hardened infrastructure as the leading data center provider 
  • Amazon Web Services’ state-of-the-art electronic surveillance and multi-factor access control systems add another layer of protection for users’ data
  • Amazon’s data centers are staffed 24/7 by trained security technicians, subject to strict background checks, and access is authorized strictly on a privileged basis
  • Access to servers is protected by multi-factor authentication protocols, and user access control is managed by Identity Access Management tools, via secure communication sessions over SSL/TLS

Aiera serves clients in some of the most heavily regulated industries; the protection of your confidential information is of utmost importance.


Aiera’s procedures & protocols comply with global security standards

  • Aiera has a daily backup policy, guaranteeing that data can be restored if lost
  • Aiera ensures preparedness and continuous protection in case of unforeseen events as part of our emergency protocol
  • We are constantly evaluating and managing information technology risk
  • Finally, Aiera’s strict training on information security procedures greatly diminishes risk


The Aiera network is secured with firewalls and encryption

  • Firewall ingress and egress ports are restricted to the minimum ports necessary.
  • Subsystems are further isolated to Virtual Private Clouds without Internet access, which limits access to only specific servers within the firewall


Aiera uses the most up-to-date secure development processes

  • All third-party libraries are monitored for vulnerabilities and patched promptly
  • All commits into our source code version control system are cryptographically signed as an additional mechanism to verify developer identity beyond the required password and MFA token
  • All code changes are reviewed by multiple developers with an intention to sniff out potential security concerns

Aiera delivers the strictest confidentiality and encryption for personal calls and internal meetings/transcripts

  • Confidential call information is stored encrypted at-rest and in-transit
  • Controls are in-place to ensure that no one can directly access confidential custom call data without first going through the sanctioned temporary access-grant elevation process
  • Monitors are in-place to alert Aiera’s development team immediately as soon as anyone accesses confidential data

Frequent tests and audits maintain Aiera’s security standards

  • The Aiera system is constantly monitored, logging any access in or out to detect anomalies
  • Web service uptime at the server level is continuously monitored for any unexpected incidents or high usage suggestive of denial of service attacks
Have any more questions? Request a demo and we will be happy to answer them!
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